TERMS OF SERVICE

You must be at least 16 years old to use the Services. By using the Services, you represent that you are 16 or older, that you have the legal capacity to enter into a binding contract, and that you are not barred from using the Services under the laws of the United States or any other applicable jurisdiction.

If you use the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and “you” refers to that organization.

You need an account to use most of the Services. You can create one with an email and password or by signing in with Google. You are responsible for:

• Providing accurate information and keeping it up to date;
• Keeping your password and access credentials confidential;
• All activity that occurs under your account;
• Notifying us promptly at admin@glitchlabs.io if you suspect any unauthorized use of your account.

You may not transfer your account to another person without our written consent.

Certain features of the Services require a paid subscription. Subscription fees, included credit allowances, and the cost of individual AI operations (“credits”) are described on our pricing page or in the Services at the time you subscribe. Payments are processed by our payment processor, Stripe, Inc.

When you subscribe, you authorize us (through Stripe) to charge the payment method on file for the applicable fees, plus any applicable taxes, on a recurring basis until you cancel. Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.

You can cancel your subscription at any time from your dashboard or by emailing us. Cancellation takes effect at the end of the current billing period; you retain access to paid features through that date.

Except where required by law, all fees are non-refundable, and unused credits do not carry over between billing periods. We may change our prices, plan structures, or credit costs from time to time, and we will give you advance notice of any change that affects your active subscription before it takes effect.

If a payment fails or your account becomes past due, we may suspend or downgrade your access to paid features until payment is made.

Subject to your compliance with these Terms, Glitch Labs grants you a limited, non-exclusive, non-transferable, non-sublicensable license to install and use the Glitch desktop app and to access the Services solely for your own personal or internal business use.

You may not, and may not allow anyone else to:

• Copy, modify, distribute, sell, sublicense, lease, or rent the Services or any part of them;
• Reverse engineer, decompile, or otherwise attempt to derive the source code or underlying ideas of the Services, except to the extent that applicable law prohibits this restriction;
• Remove or obscure any proprietary notices on the Services;
• Use the Services to build a competing product or to train a competing AI model.

You agree not to use the Services to:

• Violate any law, regulation, third-party right (including intellectual property and privacy rights), or generally accepted norm of conduct;
• Upload, generate, distribute, or share content that is unlawful, infringing, defamatory, sexually exploitative of minors, harassing, hateful, or that incites violence;
• Attempt to generate output that impersonates a real person in a misleading or harmful way, or that is intended to deceive others about who created or performed it;
• Submit prompts or material designed to evade the safety measures of the AI models you invoke through the Services;
• Use automated means to access the Services in a way that exceeds the rate limits or usage allowances assigned to your account, or that places undue load on our infrastructure;
• Probe, scan, or test the vulnerability of the Services, or breach or circumvent any authentication or security measures;
• Resell or redistribute access to the Services without our written permission;
• Use the Services to develop weapons, conduct cyberattacks, engage in unauthorized surveillance, or facilitate the production of malware.

We may suspend or terminate accounts that we reasonably believe violate this section.

The Services let you submit prompts, audio, MIDI, project files, and other materials to the AI models we integrate, and to receive generated audio and other output back (collectively, “Your Content”). As between you and Glitch Labs, you retain all right, title, and interest in and to Your Content.

You grant Glitch Labs a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, and otherwise process Your Content solely as necessary to operate and provide the Services to you — including routing Your Content to the third-party AI providers required to generate the output you request. This license terminates when you delete Your Content or your account, subject to any retention obligations described in our Privacy Policy.

You represent and warrant that you have all rights necessary to submit Your Content to the Services and that Your Content does not violate these Terms or any third-party rights.

The Services use generative AI models to produce audio, MIDI, text, and other output (“Output”). To the extent we hold any rights in Output produced for you, we assign those rights to you, subject to your compliance with these Terms. You are responsible for evaluating Output before relying on it or publishing it.

Important caveats:

• Generative AI may produce inaccurate, offensive, or infringing output, and similar prompts may produce similar Output for different users. We do not warrant that Output is original, unique to you, accurate, non-infringing, or fit for any particular purpose.
• The legal status of AI-generated work — including whether it qualifies for copyright protection — varies by jurisdiction and is evolving. We make no representation about the copyrightability or ownership status of Output in any jurisdiction.
• You are solely responsible for the prompts you submit, for verifying Output before using it, and for any decision to publish, distribute, or commercialize Output.

The Services, including the Glitch desktop app, the website, our logos, designs, and all related software and content (other than Your Content and Output), are owned by Glitch Labs or our licensors and are protected by intellectual property laws. Except for the license granted in Section 4, these Terms do not grant you any right, title, or interest in or to the Services.

If you send us suggestions, ideas, or feedback about the Services, you grant Glitch Labs a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose, without obligation or compensation to you.

The Services rely on third-party providers — including Supabase, Vercel, Stripe, Google, Anthropic, and fal.ai — to deliver core functionality. Your use of those providers is subject to their own terms and privacy policies, and we are not responsible for the acts or omissions of those providers. If a third-party provider suspends or modifies its service, we may need to suspend or modify the affected parts of the Services.

You may stop using the Services and delete your account at any time from your dashboard or by emailing us at admin@glitchlabs.io.

We may suspend or terminate your access to the Services at any time, with or without notice, if we reasonably believe you have violated these Terms or applicable law, if your account creates a security risk or legal liability for us, or if we are required to do so by law. We may also discontinue the Services in whole or in part on reasonable notice.

On termination, your right to access and use the Services ends. Sections of these Terms that by their nature should survive termination — including Sections 7 through 9 and 12 through 16 — will survive.

The Services are provided “as is” and “as available,” without warranties of any kind, whether express, implied, statutory, or otherwise. To the maximum extent permitted by law, Glitch Labs disclaims all warranties, including the implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade.

We do not warrant that the Services will be uninterrupted, secure, or error-free, that defects will be corrected, or that the Services will meet your requirements. You are responsible for backing up your work.

To the maximum extent permitted by law, Glitch Labs and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunities, arising out of or related to the Services or these Terms, whether based on contract, tort, or any other legal theory, and whether or not Glitch Labs has been advised of the possibility of such damages.

Glitch Labs’s total cumulative liability arising out of or related to the Services or these Terms will not exceed the greater of one hundred US dollars (USD $100) or the amount you paid Glitch Labs for the Services in the twelve months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages, so some of the limitations above may not apply to you. In those jurisdictions, our liability is limited to the smallest extent permitted by law.

You agree to defend, indemnify, and hold harmless Glitch Labs and its officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) your use of the Services, (b) Your Content, or (c) your violation of these Terms or applicable law.

These Terms are governed by the laws of the State of California, United States, without regard to its conflict-of-laws rules.

Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules then in effect. The arbitration will take place in San Francisco, California, or, at your election, by video or telephone, and judgment on the award may be entered in any court of competent jurisdiction. The federal and state courts of San Francisco County, California will have exclusive jurisdiction over any matter not subject to arbitration.

Class-action waiver. You and Glitch Labs each agree that disputes will be resolved only on an individual basis and not in a class, consolidated, or representative action. The arbitrator may not consolidate the claims of multiple parties or preside over any class or representative proceeding.

30-day right to opt out. You may opt out of this arbitration agreement by emailing admin@glitchlabs.io within 30 days of first accepting these Terms, with the subject line “Arbitration Opt-Out” and including your name and account email. Opting out will not affect any other part of these Terms.

Notwithstanding the above, either party may bring an individual action in small-claims court for disputes within its jurisdiction.

We may update these Terms from time to time. If we make material changes, we will revise the “Last updated” date at the top and, where appropriate, give you additional notice (for example, by email or an in-app notice). Your continued use of the Services after the changes take effect constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services.

These Terms, together with the Privacy Policy and any plan- specific terms you accept at checkout, are the entire agreement between you and Glitch Labs regarding the Services. If any provision is held unenforceable, the remaining provisions will remain in effect. Our failure to enforce any provision is not a waiver of our right to do so later. You may not assign these Terms without our prior written consent; we may assign them freely. There are no third-party beneficiaries.

Questions about these Terms can be directed to admin@glitchlabs.io.